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CBSE Class 12 Business Studies 2023 Outside Delhi set 2
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Question : 8 of 11
Marks:
+1,
-0
Explain any two psychological barriers to communication.
Solution:
Psychological/Emotional Barriers: Emotional or psychological factors act as barriers to communicators. Some of the psychological barriers are: (i) Premature evaluation: Judgement before listening leads to misunderstanding. (ii) Lack of attention: Poor listening due to preoccupied mind of the receiver may disappoint the sender. (iii) Loss by transmission and poor retention: When oral communication passes through various channels of communication, it destroys the structure of the message or leads to transmission of inaccurate message. (iv) Distrust: If the parties do not believe each other, they cannot understand each other's message in its original sense.
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