CBSE 2014 Class 12 English Outside Delhi Set 3 Paper

Question : 5

Total: 8

You are Arman/Arpita of 14, MG Road, Pune. You had bought the text book. 'Vistas' for class XII from a neighbourhood bookstore. After skimming through the book, you realised that few of the pages were missing and the print overlapped on a few pages. Write a complaint letter in 125-150 words to the Manager, Dawn Books, Lawrence Road, Chennai requesting him for a replacement or refund.

Solution:

14, MG Road, Pune.
2‌nd ‌ February, 20XX
The Manager,
Dawn Books,
Lawrence Road,
Chennai.
Subject : Replacement of the book 'Vistas'/ Refund for the purchase.
Dear Sir,
I had bought the text book 'Vistas' from your bookstore against (bill No. 002223, dated 12∕4∕20XX). After going through the book, I found that few pages were missing. Moreover, on some pages, the print is overlapped which is making it difficult to read.
I have bought many books from your book store and have never encountered such problem before. My exams are approaching, therefore, I request you to replace the book as soon as possible or refund the money at the earliest. I have attached a copy of the bill for your reference.
Yours truly,
Arman/Arpita

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