M 114, Model Town,
Ambala
24th January, 20XX
The Manager
Ram Electronics
Pusp Vihar
Ambala
Subject : Complaint against defective T. V. Set.
Sir,
I bought a L.G. 21"colour T.V. set from your showroom against cash memo no. 3212 dated 15th Jan, 20XX. You assured me that your T.V. sets were far superior in function than that of other companies.
Last week, it started showing major defects like blurred vision and sound. I thought that the sound problem was due to weak signals and that it will rectify shortly but it stayed with a more stronger frequency. Now, the situation is that the sound is not clear at all. It is jarring and, the colours are fading away suddenly. Since the T.V. set is within the guarantee period of two years, you are requested to get the defects rectified by your service engineers. In case, if the set is beyond repair, kindly, get it replaced.
Thanking you,
Yours sincerely,
Amar/Amrita