CBSE Class 12 Business Studies 2015 Delhi set 1

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A company was manufacturing 'LED bulbs' which were in great demand. It was found that the target of producing 300 bulbs a day was not met by the employees. On analysis, it was found that the workers were not at fault. Due to electricity failure and shortage of workers, the company was not able to achieve the set targets and alternative arrangements were needed.
To meet the increased demand, the company assessed that approximately 88 additional workers were required out of which 8 would work as heads of different departments and 10 would work as subordinates under each head. The required qualifications and job specifications were also enlisted. It was also decided that necessary relaxation should be given to encourage women, persons from backward and rural areas and persons with special abilities to assume responsible positions in the organisation. All efforts were made to match the ability of the applicants with the nature of work.
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Question : 23
Total: 26
State the two steps in the process of each function discussed in the above para.
Solution:  
(b) Steps in Staffing function:
(i) Estimating manpower requirements.
(ii) Recruitment and selection of suitable candidates for a job.
Steps in Controlling function:
(i) Setting-up of performance standards, In this case, target of producing 300 bulbs a day was set by the company.
(ii) Analysing deviations to identify the causes of deviations.
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