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'RO Youth Club' organised a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So, the RO Youth Club members decided to clean the premises. During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctant for it because they believed that the pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age Home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contacted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club filed a case in the consumer court.
The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.
The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.
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Question : 26
Total: 32
State any six directions that might have been issued by the court.
Solution:
Directions issued by court on the complaint filed by RO Youth Club are (any five):
(i) To remove the defect in goods or deficiency in service.
(ii) To replace the defective product with a new one, free from any defect.
(iii) To refund the price paid for the product or the charges paid for the service.
(iv) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
(v) To discontinue the unfair/restrictive trade practice and not to repeat in future.
(vi) To issue corrective advertisement to neutralise the effect of a misleading advertisement.
(vii) To pay adequate cost to the aggrieved party
(i) To remove the defect in goods or deficiency in service.
(ii) To replace the defective product with a new one, free from any defect.
(iii) To refund the price paid for the product or the charges paid for the service.
(iv) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
(v) To discontinue the unfair/restrictive trade practice and not to repeat in future.
(vi) To issue corrective advertisement to neutralise the effect of a misleading advertisement.
(vii) To pay adequate cost to the aggrieved party
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