CBSE Class 12 Business Studies 2019 Delhi set 1

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Question : 38
Total: 40
'VOICE' is an important consumer organisation. It organised workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food-From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers, community explained the harmful effects of usage of pesticides in farming and the importance of organic food. People were informed that the organisation regularly tests samples to detect adulteration like presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine. 'Consumer Voice' to make people aware of quality of different products. It also provides aid and legal advice to the consumers to seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Solution:  
Functions performed by the consumer voice for the protection and promotion of consumer interest are :
(i) Consumer Education: NGOs and consumer organisation conduct various training programmes and workshops to educate consumers about their rights and responsibilities. It organised consumer workshops in the month of december in Delhi/NCR on the theme, of 'Organic food from farm to Plate, as a part of its initiative to spread awareness on the importance of organic farming.
(ii) Publish Journals : They regularly publish journal and periodicals to spread knowledge and awareness about various consumer problems, legal remedies available and other such matters.
The results of the test are published in their monthly magazine 'Consumer Voice' to make people aware of quality of different products'
(iii) Legal Assistance : They also provide legal assistance to the consumers and help them in seeking suitables redressal:
Line : It also provides aid and legal advice to the consumers in seeking a remedy.
(iv) Test the Quality of Product : They conduct quality tests for various in products in laboratories and publish the results.
People were informed that the organisation regularly test samples to detect adulteration like presence of heavy metals or pesticides.
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