CBSE Class 12 Business Studies 2023 Delhi set 3

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Question : 2
Total: 13
Explain: (i) Critical point control; and (ii) Management by exception, as an important part of 'Analysing Deviations' a step in the process of controlling.
Solution:  
Analysing Deviations: The deviations from the standards are assessed to identify the acceptable range of deviations.
(i) Critical Point Control: This means that within a set of tasks in a business activity, managers should identify certain points that play a critical role in ensuring the actual work will be completed as per specific norms. Control should focus on Key Result Areas (KRAs) which are critical to the success of an organisation. These are the key result areas where deviations are not acceptable and they should be attended on a priority basis.
(ii) Management by Exception: Management by exception is often called as control by exception, is an important principle of management control, based on the belief that an attempt to control everything results in controlling nothing. In short, everything cannot be controlled at the same times. Thus, he should first handle the significant deviations, which require his priority.
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