Concept:The RBI Citizen's Charter is a public document that lists the services offered by the central bank, along with committed turnaround times for each service.
Explanation:The Reserve Bank of India recently upgraded its Citizen's Charter through an exhaustive review to enhance operational transparency and public accountability.
After this revision, the total number of services listed in the charter was standardized to
213.
These services are categorised across different departments, including the Department of Currency Management, Foreign Exchange Department, and Department of Government and Bank Accounts.
Each service now has a defined Turnaround Time (TAT), giving citizens a clear expectation of service delivery time.
Examples of these services include the exchange of mutilated or soiled notes, issuance of Senior Citizen Savings Scheme certificates, and processing of FDI reporting.
If a committed standard is not met, citizens can approach the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021, for timely redressal.
Therefore, among the given options, the correct total is
213.
Answer:C. 213