CBSE 2019 Class 12 English Delhi Set 1 Paper

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Question : 27
Total: 51
You bought a refrigerator two months ago from Mohan Sales, Ashok Vihar, Bangalore. It has developed certain problems regarding its functioning. Cooling has stopped and it is making a lot of noise. Write a letter of complaint to the Manager asking him for immediate repair/replacement of the same. You are Sachin/Shashi, 61 Pratap Enclave, Bangalore. (100-125 words)
Solution:  
61, Pratap Enclave
Bangalore
10th August, 20XX
The Manager
Mohan Sales,
Ashok Vihar
Bangalore
Subject. : Complaint regarding defective refrigerator
Sir,
Two months ago, I purchased a double door five star Samsung refrigerator in the colour cherry red, model no. A 233408 vide cash memo no, 453, dated 10th June, 20XX from your showroom. I was extremely happy to have purchased such a branded product but to my utter disappointment, it has not been working properly for the past few days.
Though for the first six weeks, it gave a trouble free service but after that it started having problems. Its cooling has stopped and it makes a lot of noise too. Sometimes it even gives shock and gets heated quickly.
Therefore, I request you to send your service engineer to check its functioning. In case if there is any serious technical fault, I would like you to replace it as it is under the warranty period. Ihope you would do the needful.
Thanking You
Yours faithfully,
Sachin/Shashi
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