CBSE Class 12 Business Studies 2016 Outside Delhi set 1

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Prateek is working in a multinational company in Noida. He was running temperature for the last many days. When his blood was tested, he was found positive for malaria. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his superior 'Mr. B. Chatterjee'. Mr. B. Chatterjee, immediately sent a text message to the employees of the organisation requesting them to donate blood for Prateek. When the General Manager came to know about it he ordered for fumigation in the company premises and for cleaning the surroundings.
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Question : 26
Total: 34
From the above para quote lines that indicate formal and informal communication.
Solution:  
(i) Formal communication: "When the General Manager came to know about it he ordered for fumigation in the company premises and cleaning of the surroundings".
(ii) Informal communication: "Colleague sent a text message to his superior Mr. B. Chatterjee".
"Mr. B. Chatterjee sent a text message to the employees of the organisation requesting them to donate blood for Prateek".
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