CBSE Class 12 Business Studies 2017 Delhi set 2

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Question : 1
Total: 5
Explain briefly 'discipline' and 'scalar chain' as principles of general management.
Solution:  
Discipline:
(i) It is the obedience to organisational rules and employment agreement, necessary for the working of the organisation by both workers and management.
(ii) It requires good superior at all levels, clear and fair agreements and judicious applications of penalties.
Scalar Chain:
(i) It refers to chain of authority and communication that runs from top to bottom and should be followed by the managers and the subordinates.
(ii) For example: There is one head who has two lines of authority under him BCD and LMN at the same level of authority. He has to transverse the route DCBALMN due to the principle of scalar chain. However if there is an emergency, then C can directly contact to N through gang plank.

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