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Vikas was the Chief Operating Officer of 'Yalet Ltd'., a company providing advanced software solutions to Indian Defence Services. They had been carrying on business successfully for the last twelve years and earning enough profits. But from the last one year, they realised that though the business is getting big orders which are being fulfilled in time, even then the revenues kept on decreasing. Vikas was not able to find out where the problem was. He started keeping a close check on the progress of activities as he could sense that something was wrong. He wanted to take some action before any majordamage could be done to the business. Vikas appointed a cyber security expert who monitored the company's processes and found out that the computer operator was deleting the entries from the computers and pocketing the revenues. He was caught and handed over to the police. This created an atmosphere of order and discipline in the organisation and helped in minimising dishonest behaviour on the part of the employees.
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Question : 34
Total: 44
Explain any four other ways in which this function of management may help the organisation.
Solution:
Controlling can help Yalet Ltd., in the following manner (any four):
(i) Accomplishing organisational goals: Controlling facilitates accomplishing organisational goals as suggested in the case that the business has been successfully earning enough profits for the last 12 years.
(ii) Facilitating coordination in action: Controlling facilitates coordination in action. For example, Vikas started keeping a close check on the progress of activities to understand reasons for decrease in revenues despite of fulfilling high orders in time.
(iii) Judging accuracy of standards: Controlling involves taking decisions on corrective actions towards making improvements in case of deviations. For example, Vikas appointed a cyber security expert to monitor the company's processes.
(iv) Improving employee motivation: Controlling makes superiors/ supervisors to continuously monitor, supervise and motivate their employees during work. They set the standards for their employees and cross-check through performance appraisals whether the employees have been able to meet them and advise them to perform effectively.
(v) Ensuring discipline: Controlling ensures order and discipline like Vikas had established in Yalet Ltd., by getting the dishonest computer operator arrested and set standards for maintaining honesty and discipline in the organisation.
(i) Accomplishing organisational goals: Controlling facilitates accomplishing organisational goals as suggested in the case that the business has been successfully earning enough profits for the last 12 years.
(ii) Facilitating coordination in action: Controlling facilitates coordination in action. For example, Vikas started keeping a close check on the progress of activities to understand reasons for decrease in revenues despite of fulfilling high orders in time.
(iii) Judging accuracy of standards: Controlling involves taking decisions on corrective actions towards making improvements in case of deviations. For example, Vikas appointed a cyber security expert to monitor the company's processes.
(iv) Improving employee motivation: Controlling makes superiors/ supervisors to continuously monitor, supervise and motivate their employees during work. They set the standards for their employees and cross-check through performance appraisals whether the employees have been able to meet them and advise them to perform effectively.
(v) Ensuring discipline: Controlling ensures order and discipline like Vikas had established in Yalet Ltd., by getting the dishonest computer operator arrested and set standards for maintaining honesty and discipline in the organisation.
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