(i) Right to safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property. Consumers are educated that they should use products which are standardised as this would be an assurance of such products meeting quality specifications.
(ii) Right to be Heard:
1. In case of any grievance, a consumer has the right to file a complaint under appropriate forums established by the government.
2. Thus, many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations and NGOs are also working towards this direction and helping consumers in filing complaints of their grievances and seeking redressal.