The following rights of a consumer as provided by the Consumer Protection Act, 2019:
Right to Seek Redressal:
1. A consumer has the right to seek redressal and compensation in case of any exploitation. The consumer protection act provided the mechanism for the speedy redressal of grievances related to quality, standard, etc., of goods and services.
2. It also provides a mechanism for redressal of complaints at the district, state and national leyels.
3. The consumer has the right to seek redressal against unfair and inhumane trade practices or exploitation. The Consumer Protection Act provides for compensation in several forms such as replacement of the product, cash compensation and repair/removal of defects, among others.
Right to Consumer Education:
A consumer has the right to education and awareness of his rights and the available remedies in case of exploitation. Many government and non-government organisations (NGOs) work actively in this regard. The education can get provided with the aid of consumer associations, policymakers, educational institutions, etc. The education about various aspects like:-
1. Relevant laws preventing unfair trade practices and consumer interests
2. Ways and measures adopted to deceive the consumers
3. About getting a bill at the time of purchase
4. Procedure to file a complaint at the time of deception and contravention of legal provisions