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Question : 3
Total: 4
Give the meaning of 'Consumer' as per Consumer Protection Act, 2019. Also state when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not safisfied with the decision of 'State Commission' and 'National Commission' where can he/she appeal?
Solution:
As per the Consumer Protection Act, a consumer is defined as follows:
(i) Any individual who purchases any goods for which he has paid or promised to pay, partly paid and promised to pay the remaining part, i.e., it includes all individuals who use the goods with the approval of the seller. However, individuals who purchase for the purpose of resale or for commercial purposes are not considered as consumers.
Any individual who avails or hires a service for which he has paid or promised to pay, partly paid and promised to pay the remaining part, i.e., it includes all individuals who have availed the service with the approval of the seller.
(ii) A complaint can be made to the State Commission when the value of the goods or services and the compensation claimed are from between 1 crore to 10 crores.
A complaint can be made to the National Commission when the value of the goods or services, along with the compensation claimed, exceeds 10 crores.
(iii) In case the consumer is not satisfied with the judgement of the state commission, he can appeal in the National Commission within 30 days of passing the judgement. If still not satisfied with the order of the National commission, an appeal can be filled before the Supreme Court of India.
(i) Any individual who purchases any goods for which he has paid or promised to pay, partly paid and promised to pay the remaining part, i.e., it includes all individuals who use the goods with the approval of the seller. However, individuals who purchase for the purpose of resale or for commercial purposes are not considered as consumers.
Any individual who avails or hires a service for which he has paid or promised to pay, partly paid and promised to pay the remaining part, i.e., it includes all individuals who have availed the service with the approval of the seller.
(ii) A complaint can be made to the State Commission when the value of the goods or services and the compensation claimed are from between 1 crore to 10 crores.
A complaint can be made to the National Commission when the value of the goods or services, along with the compensation claimed, exceeds 10 crores.
(iii) In case the consumer is not satisfied with the judgement of the state commission, he can appeal in the National Commission within 30 days of passing the judgement. If still not satisfied with the order of the National commission, an appeal can be filled before the Supreme Court of India.
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