CBSE Class 12 Business Studies 2023 Outside Delhi set 2

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Question : 8
Total: 11
Explain any two psychological barriers to communication.
Solution:  
Psychological/Emotional Barriers:
Emotional or psychological factors act as barriers to communicators. Some of the psychological barriers are:
(i) Premature evaluation: Judgement before listening leads to misunderstanding.
(ii) Lack of attention: Poor listening due to preoccupied mind of the receiver may disappoint the sender.
(iii) Loss by transmission and poor retention: When oral communication passes through various channels of communication, it destroys the structure of the message or leads to transmission of inaccurate message.
(iv) Distrust: If the parties do not believe each other, they cannot understand each other's message in its original sense.
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