ICSE Class X Commercial Applications 2018 Solved Papers

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Case Study
Flipkart, a Bengaluru based company, which started in the year 2007 as an online book store is now India's largest e-retailer. It is popular in the books and electronics segment but it now sells products across categories including fashion; consumer durables, home décor and furniture. Flipkart is doing very good business and it acquired 100% of Myntra, but Myntra will operate as an independent entity. Mobile Brand 'Motorola' is selling their new launches in India through Flipkart. The company aims at becoming leader in every segment.
India's e-commerce market has seen growth in the past few years as more people log on to the Internet to shop online. Goods can be bought on 'cash on delivery'. Various banks like HDFC, Axis and ICICI tied up with the reputed e-sellers so as to convert online purchases into convenient equated monthly installments. Amazon, the world's largest e-retailer entered India and in few months the company has aggressively gained market share by expanding its product range and introducing the one day delivery system. Soon after, Flipkart also introduced one day delivery and the same day delivery in selected towns and cities. With reference to the above, answer the following questions :
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Question : 29
Total: 33
What are the reasons for the increase in online shopping in India?
Solution:  
The reasons for the increase in online shopping in India are :
(i) Digital Age : The expansion of digital services has led to the expansion of ecommerce. Now the reach of computers, internet and mobilphones has taken place in every nook and corner of the country. So, it has become easier for the people to shop online.
(ii) Privacy : The best benefit of online shopping is that no one knows what a customer has purchased, which gives a sense of privacy to a customer.
(iii) Cost Saving: When a customer buys a product online after comparing it on various websites, there is possibility that he may get the product at lower price. This provide savings in cost to the buyer.
(iv) Time Saving : Online shopping leads to a lot of time saving of going to the market, searching the shops, waiting in lines for payments and dealing with traffic jams, etc. Such saved time can be utilized for some other purposeful activities.
(v) Customer feedbacks : A very good feature of online shopping is the customer feedback. The people who have already used the product provide very valuable feedbacks regarding the products which help new buyers to decide whether to buy the product or not.
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