The project is not finished because the quality expectations are not in alignment with the project plan. The project manager must fix the problem. 1 is incorrect because a new contract is not needed. The project manager just needs to fix the quality problem. 3 is incorrect. A reduction in the price of the project work is likely not a feasible option. The customer is expecting a certain level of quality and the project work must meet these expectations. 4 is incorrect. A scope change request is not needed because there really is no change to the planned project work, just a correction.