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Xavier Aptitude Test 2020 Solved Paper

Instructions [36 - 38 ]
Read the situation below and answer the 3 associated questions:
When Deepti opened the package, she was aghast. She received cotton pillow covers instead of satin pillow covers, she had ordered. Deepti ordered them for her father from a popular e- commerce website that hosted products of many sellers. Confused, Deepti contacted the seller’s office using the details given on the package. The seller’s representative profusely regretted and promised to send the satin pillow covers at no extra cost. He added that Deepti need not return the cotton covers she received. Deepti happily accepted the deal.
A few days later, Deepti received another package from the seller. Unfortunately, this package also contained cotton pillow covers. Completely disillusioned with the seller’s professionalism, Deepti decided to put to use these cotton pillow covers also.

Question : 38

Total: 100

After a few months, the sales head enquirer, “In case you are using the cotton pillow covers and like them, kindly rate them on the e-commerce website. It will help us serve our customers better.”
Later that evening, her father remarked, “You know, I really love these pillow covers though I am not sure why you bought so many of them”.
Which of the following reasons gives Deepti the BEST rationale to ignore the sales head’s request?

Acceding to the request will imply that she was wrong in ordering satin pillow covers in the first place.
If the seller truly cared about customers, they should have shipped the satin pillow covers by now.
Her review will lack credibility since there is no proof that she purchased the product.
Acceding to the request benefits just the seller while her sore experience remains.
Cotton pillow covers were delivered erroneously. Hence the seller does not deserve appreciation.

Validate

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