The following are the rights of the consumer as per the provision of the Consumer Protection Act, 2019:
(i) Right to Safety:
1. Every consumer has the right to be safeguarded against those goods and services that can be hazardous to life, health or property.
2. For example, manufacturing defects in goods such as electrical appliances, cooking gas cylinders, etc., can be highly injurious. A consumer has the right to be protected against such products.
3. A consumer has the right to be assured about the quality of buying the product.
4. He can insist on the quality and guarantee of the goods. ISI or AGMARK certified products indicate the standard quality of the product in India.
(ii) Right to be informed:
1. A consumer has a right to be completely informed related to price, quality, weight, quantity, ingredients, etc., of goods and services in India. It is legally mandatory for manufacturers to provide all the relevant information on the packages and the labels of goods.
2. The detailed information about goods and services let the consumer make a better decision about buying the product.