ICSE Class X Commercial Applications 2023 Solved Papers
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CASE STUDY
The Central Consumer Protection Authority (CCPA) under the Department of Consumer Affairs has notified 'Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022' with an objective to curb misleading advertisements and protect consumers, who may be exploited or affected by such advertisements.
Keeping in view the sensitiveness and vulnerability of children and severe impact advertisements make on the younger minds, several preemptive provisions have been laid down on advertisements targeting children-Guidelines say that advertisement targeting children shall not feature any personalities from the field of sports. music or cinema and products which under any law require a health warning for such advertisement or cannot be purchased by children
(Courtesy : PIB, Delhi)
With reference to the case study answer the following questions :
The Central Consumer Protection Authority (CCPA) under the Department of Consumer Affairs has notified 'Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022' with an objective to curb misleading advertisements and protect consumers, who may be exploited or affected by such advertisements.
Keeping in view the sensitiveness and vulnerability of children and severe impact advertisements make on the younger minds, several preemptive provisions have been laid down on advertisements targeting children-Guidelines say that advertisement targeting children shall not feature any personalities from the field of sports. music or cinema and products which under any law require a health warning for such advertisement or cannot be purchased by children
(Courtesy : PIB, Delhi)
With reference to the case study answer the following questions :
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Question : 40
Total: 41
Explain the various Consumer Rights as mentioned in the Consumer Protection Act.
Solution:
The Consumer Protection Act, provides following rights to consumer :
(a) The right of safety : This is the right to be protected against the marketing of goods which are hazardous to life and property. There are various risks involved in the consumption and use of products, such as food, drugs, toys, electrical appliances, etc. For example, gas cylinder, if not sealed properly may cause injury or even death. The consumers have the right to get protection against such risks.
(b) The right to choose : The consumer should be assured whenever possible of access to a variety of goods at competitive prices. This means the seller should not use aggressive selling techniques to sell the product to the consumer. There should be freedom to choose from alternative products. This requires free competition in the market. If enough varieties of products at competitive prices are available in the market, consumers have the opportunity to make a free choice.
(c) The right to be informed: The consumer has the right to be informed about the quality, potency, purity, standard and price of the goods he intends to purchase.
(d) The right to be heard : The consumer has a right to register his dissatis-faction and get his complaint heard at appropriate forums. This right includes the right to make protest. The above three rights are meaningless without the right to be heard. Therefore, grievances and claims of consumers must be heard and considered.
(e) The right to seek redressal : It means the right to get claims and com-plaints settled against manufacturers or sellers due to unfair trade practices and exploitation by them. The consumer has been granted the right of redress if the performance, quality, etc., of a product is unsatis-factory. The product must be repaired, replaced or taken back by the seller. The right to seek redressal will reduce post-purchase doubts and grievances of consumers.
(a) The right of safety : This is the right to be protected against the marketing of goods which are hazardous to life and property. There are various risks involved in the consumption and use of products, such as food, drugs, toys, electrical appliances, etc. For example, gas cylinder, if not sealed properly may cause injury or even death. The consumers have the right to get protection against such risks.
(b) The right to choose : The consumer should be assured whenever possible of access to a variety of goods at competitive prices. This means the seller should not use aggressive selling techniques to sell the product to the consumer. There should be freedom to choose from alternative products. This requires free competition in the market. If enough varieties of products at competitive prices are available in the market, consumers have the opportunity to make a free choice.
(c) The right to be informed: The consumer has the right to be informed about the quality, potency, purity, standard and price of the goods he intends to purchase.
(d) The right to be heard : The consumer has a right to register his dissatis-faction and get his complaint heard at appropriate forums. This right includes the right to make protest. The above three rights are meaningless without the right to be heard. Therefore, grievances and claims of consumers must be heard and considered.
(e) The right to seek redressal : It means the right to get claims and com-plaints settled against manufacturers or sellers due to unfair trade practices and exploitation by them. The consumer has been granted the right of redress if the performance, quality, etc., of a product is unsatis-factory. The product must be repaired, replaced or taken back by the seller. The right to seek redressal will reduce post-purchase doubts and grievances of consumers.
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