Change Management: Often called change control, a formalized process on how we handle changes to
our environments. If done right we will have full documentation, understanding and we communicate
changes to appropriate parties. The change review board should be comprised of both IT and other
operational units from the organization, we may consider impacts on IT, but we are there to serve
the organization, they need to understand how it will impact them and raise concerns if they have
any. A change is proposed to the change board, they research to understand the full impact of the
change. The person or group submitting the change should clearly explain the reasons for the change,
the pro's and con's of implementing and not implementing, any changes to systems and processes they
know about and in general aide and support the board with as much information as needed.