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ITIL 4 Foundation Exam Practice Test 3

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Question : 22

Total: 50

What is the purpose of the 'problem management' practice?

To protect the information needed by the organization to conduct its business
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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