Test Index

ITIL 4 Foundation Exam Practice Test 3

Question : 25

Total: 50

Which is a purpose of the 'service desk' practice?

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
To be the entry point and single point of contact for the service provider with all of its users
To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

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