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ITIL 4 Foundation Exam Practice Test 5

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Question : 21

Total: 50

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

Restricting information about the improvement to essential stakeholders only.
Increasing collaboration and visibility for the improvement.
Involving customers after all planning has been completed.
Engaging every stakeholder group in the same way, with the same communication.

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