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PMP Certification Practice Test 8
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Question : 38
Total: 72
At the recent meeting, you discover that the customer is not satisfied with a certain deliverable of the project. What is the Best thing to do ?
Discuss with the team on what changes can be implemented
Develop another variation of the deliverable and present it to the customer immediately
Tell the customer the deliverable is exactly in line with the scope defined for the project
Ask the customer why they are not satisfied with the deliverable
Validate
Solution:
You need to discover why the customer is not satisfied, the rest of the options can be implemented after you determine the cause of dissatisfaction.
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