Postman or Mail Guard Model Paper 4 for online practice

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Directions (56 - 60):
In the following passage, there are blanks, each of which has been numbered. These numbers are printed below the passage and against each, four words are suggested, one of which fits the blank appropriately.Find out the appropriate word in each case.
I learnt with. ..(56).. and concern of the quite unacceptable treatment of your wife when she visited this store last week. I offer you an ..(57).. apology, both on my own behalf as branch manager and onbehalf of the company which always ..(58).. to meet the highest standards of customer care. I have investigated the circumstances in which your wife was so ..(59).. dealt with and find that the employee concerned is a junior trainee with very short servicewith us. I ..(60).. that this does not either his bad manners of our to give your wife the guidance she needed. The employee has been and all staff reminded of the standards of behaviour that we expect of them. I am very sorry that this incident and hopethat you and your wife will not regard as anything than an incident that we must regret.
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Question : 56
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