The quality policy is set by management, not the project manager. You may be able to change the quality expectations, but there may be fees and schedule duration increases. 1 is incorrect because the company has already defined the expected level of quality. 2 is incorrect. This explanation may be appropriate, but it’s not the best choice for the question. A change in grade would also likely create a cost increase for the project. 3 is incorrect. Kenneth is a project stakeholder and probably shouldn’t be removed from the project.